Utility Customer Service


Our mission is to efficiently assess and collect payments for the utility and city services including:

  • EMS subscription
  • Recycling
  • Residential solid waste
  • Wastewater
  • Water

Online Bill Pay

Online utility payments are now available. This convenient service is available 24 hours a day.  Click here to pay online now.

Pay by Telephone

Residents may now pay their utility bill by phone with Visa or MasterCard by calling 1-855-584-1277. Customers will need to know their account number.


Utility Customer Service is a branch of the Finance Department.
Duties include:

  • Billing and payment collections for water, wastewater and solid waste services
  • Disconnecting and/or transferring existing services
  • Processing applications for new service
  • Processing service order requests from utility customers
Utility Billing Manager
817-297-2201 ext. 1090
Customer Service Specialist
Utility Billing Clerk
817-297-2201 ext. 1010