FAQs: Frequently Asked Questions

If your trash or recycling was missed or not picked up, please call Waste Connections (817) 222-2221.

You can view your trash pick up days by following this link: Trash pick-up days

The applicant must submit a plan with the application showing where the accessory building will be installed on the property, the distance from the property lines, and the distance from existing buildings.

The accessory building must be a minimum of 5 feet from any property line and 10 feet from any building.

The application must also include information about the height and size of the accessory building.

If the accessory building is a storage shed, homeowners can draw the plans themselves; they do not have to hire a professional to draw up plans.

For larger or more permanent structures such as detached garages or barns, however, or any building that will be occupied, professional plans must be submitted.

Yes, there are three rooms available for rental, they can be used individually or in a combination up to all three rooms. Additionally, there is a catering kitchen for your needs. Please contact the Crowley Recreation Center at 817-297-2201 ext. 7000 for details.

We are currently hiring firefighters/paramedics. Please visit the Human Resources page for current job opportunities within the City of Crowley.

All backflow testing and registration are done through SC Tracking.

No, only the person who received the citation or his/her attorney can enter a plea on the citation.

However, once a plea has been entered, an arrangement can be made, allowing anyone to make a payment.

No, we can only address Crowley citations.

Certificates of occupancy are paid at the time of the application.

The application must include a copy of the lease and the asbestos survey form/ acknowledgment.

The asbestos survey acknowledgment form is part of the c.o. Application.

The C.O. requires two inspections – one by the building inspector and one by the fire department.

The permit office will schedule the building inspection.

The fire marshal will schedule the fire department inspection directly with the applicant.

The inspection should be scheduled within 15 days of applying for the C.O. The application expires 15 days after submittal. 

The City requires any contractor who is doing work requiring a permit to register with us.

Contractors must provide a copy of their state license (if applicable), a driver’s license, and a copy of their insurance.

Login here.

Demolition permits require plan review. An asbestos survey must be included with the application.

Yes, all electrical, plumbing, and mechanical contractors must register with the city of Crowley to do work in Crowley. The annual registration fee for mechanical contractor masters is $100. Re-registration (if registered the prior year) is $50. There is no registration fee for plumbing and electrical contractors.

Crowley's city parks are open to the public daily, but the pavilions at each park may be reserved for a fee. Contact the Crowley Recreation Center at 817-297-2201 ext. 7000 for details.

Your pet is not required to be registered with the City of Crowley.

No. Code Enforcement only handles vehicles on private property. For abandoned vehicles parked on a city street or highway, please contact the Crowley Police Department at 817-297-2276.

Yes. The Crowley Fire Department utilizes a fire-based EMS System and all of our firefighters are also certified medical professionals. Any time you call 9-1-1 for a medical emergency, you will have an ambulance (and often a fire apparatus) respond to your location with certified paramedics who have been trained and are signed off to work under the authority of a physician specialized in emergency medicine. 

The permit application should include a plan or drawing of where the fence will be installed on the property.

The application/ plan should also include information showing the height of the fence and the materials.

The maximum fence height is 8 feet. If the applicant is replacing an existing fence and the replacement is less than 50% of the total existing fence, then a permit is not required.

The plan can be sketched out by the applicant. However, for retaining walls 4 feet or more in height, engineered plans are required. 

In compliance with the Texas Public Information Act, simply complete a written request, forms are available online or at City Hall and submit it to the City Secretary's office. The Texas Public Information Act provides the city of Crowley with up to 10 working days to respond to your request. Accident reports must be requested to the Records Clerk at the Crowley Police Department. Fire reports can be obtained through the City Secretary.

In compliance with the Texas Public Information Act, simply complete a written request, forms are available online or at City Hall and submit it to the City Secretary's Office. The Texas Public Information Act provides the city of Crowley with up to 10 working days to respond to your request. Accident reports must be requested to the Records Clerk at the Crowley Police Department. Fire reports can be obtained through the City Secretary.

To disconnect your service you will need to either come into our office and fill out the disconnect paperwork or you may go online through your secured account and submit a disconnect that way. *Disconnects can not be scheduled for same-day, after-hours, weekends or holidays.

The City Manager is responsible for final approval of items posted to the City Council agenda. Items may be placed on the agenda by the Mayor or at least three members of the City Council who shall confirm their request with the City Secretary’s Office. The City Secretary may place certain items on the agenda, including, but not limited to, presentations, items of a ceremonial nature, and board and commission appointments.

The City Manager is responsible for final approval of items posted to the City Council Agenda. Items may be placed on the Agenda by the Mayor or at least three members of the City Council who shall confirm their request with the City Secretary's Office. The City Secretary may place certain items on the Agenda, including, but not limited to, presentations, items of a ceremonial nature, and Board & Commission appointments.

The City Manager is responsible for final approval of items posted to the City Council agenda. Items may be placed on the agenda by the Mayor or at least three members of the City Council who shall confirm their request with the City Secretary's Office. The City Secretary may place certain items on the Agenda, including, but not limited to, presentations, items of a ceremonial nature, and board & commission appointments.

If your water has been disconnected for nonpayment you must pay the past-due balance as well as a $20 reconnect fee to have services restored during normal operation hours. The fee for after hours Monday-Friday is $30, and for weekends and holidays it is $40.

For after-hours restoration you must contact the police dispatch number: 817-297-2276

The agenda is visibly posted at the City Hall entrance doors, or you can view a copy of the agenda on our website after 5 p.m. on the Monday before a regular-scheduled council meeting. A hard copy can be provided upon request from the City Secretary's Office prior to the meeting. Copies are also available on the night of the City Council meeting.

To activate the Open Records Act, you must submit a written request to the Office of the City Secretary. For your convenience, you may complete our Public Information Request form provided on the website.

You are not eligible for an extension until your water bill is past due. You may request an extension in person at our office (ID is required for verification) or you may login to your secured account online and submit a request for an extension. Please note that the City of Crowley only allows up to 3 extensions per year.

A person wishing to address the City Council on matters not scheduled on the City Council Agenda may do so under the Citizen and Visitor Participation section of the agenda.

A person wishing to address the City Council on matters not scheduled on the City Council Agenda may do so under the Citizen and Visitor Participation section of the agenda.

A person wishing to address the City Council on matters not scheduled on the City Council agenda may do so under the Citizen and Visitor Participation section of the agenda. On arrival at the meeting, fill out a card located at the back of Council Chambers and submit it to the City Secretary.

Water, sewer, trash, and stormwater rates are available on the city website. Water and sewer service is charged a minimum amount or base rate to provide the service each month. Water is billed on a tiered system. The price per thousand gallons of water increases based on the amount of water you are using. A customer using 12,000 gallons of water or less is not billed at the higher rate. Sewer is charged a flat rate per one thousand gallons and is capped at 12,000 gallons for residential customers. Trash and stormwater are a flat monthly fee for residential accounts. 

Each parcel of land within the corporate limits of the city of Crowley is situated within a particular zoned district. The official zoning map is available for inspection in the Community Development Department at City Hall. However, a link has been provided for your viewing.

Some permits are available at the time the permit is filed and fees are paid. However, new construction or remodeling may take 2-3 working days to be reviewed. Commercial permits may take up to 10 working days for review.

Per Sec. 10-81 of the Crowley Code of Ordinances; no more than three dogs and cats shall be housed, kept, harbored or permitted on or in any private dwelling or premises.

Black and white prints are 10 cents a page
Color prints are $1 a page
Local faxes are 25 cents a page
Long-distance faxes are $1 a page

The library staff can help you retrieve your password and/or make a new one. Contact the library at 817-297-6707 ext. 2010 or mxnelon [at] ci.crowley.tx.us for assistance.

City of Crowley bills sewer based on the customer’s water usage. Sewer is capped at 12,000 gallons for residential accounts. Customers are billed sewer for all water used up to 12,000 gallons.

It may be possible, but you will need to contact the code enforcement officer who issued you the warning. The contact information will be on the warning notice.

Monday-Thursday, 7:30 a.m.-5:30 p.m., and Friday, 7:30 a.m.-11:30 a.m., please call Utility Billing at 817-297-2201 ext. 1010 or ext. 1020, or Public Works at 817-97-2201 ext. 3200. All repairs must be completed by 4 p.m. in order for the water to be reconnected on the same day.

The City of Crowley charges a minimum bill to all customers with an active water account. The base rates for each service can be found on the city website. This is the minimum charge required by the city to have an active account and goes toward operating costs to maintain the water and sewer lines for the city. If you are gone for an extended period of time (more than 30 days), you may contact our office and request to put your account on hold. There is not a charge to put an account on hold, however, water is turned off at the meter and those services are not available until you notify us to reactivate your account. 

Please download the rental application, or contact the Crowley Recreation Center for Crouch Event Center rental information at 817-297-2201 ext. 7000.

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Yes, codes have been changed to prevent accidents. The water heater thermostat energizes the heating element when the water temperatures within the tank fall below a certain selected level. At the instant, the thermostat activates a spark result. This spark is a source of ignition for flammable or combustible vapors (i.e., gasoline) that may have accumulated along the floor of the garage. The 18-inch elevation is intended to keep ignition sources above these vapors that are heavier than air and settle to the garage floor. The permit is to ensure the water heater has been installed properly. 

Plumbing Permit Application

For any kind of medical emergencies, please call 9-1-1. If you have fallen and are not injured or in harms way and just need help getting back up, please call the non-emergency dispatch number at (817) 297-2276 and the fire department will come assist you up!

Call 817-297-2201 ext. 3020 by 4 PM to have inspections scheduled for the next business day.

We do not set appointments. The customer may leave a phone number to have the inspector call approximately 30 minutes before arriving at the location.

The inspector will leave an inspection sheet at the job site noting whether the inspection passed or failed. 

Yes, regulations limit the number of garage sales allowed each year. The location, height, and sizes of fences and accessory buildings are also regulated.

Building Permit Application

The City of Crowley bills based on the amount of water that has gone through your meter. If your bill has increased but you are not sure why you can contact our office to have someone come out and check your meter to see if it indicates that you have a leak. If you have an irrigation system you may want to check the settings and walk the property for any soft spots in the yard. Sometimes, if a toilet gets hung up and runs this can also cause a high-use bill. You can check for a toilet leak by removing the lid from the back of the tank and putting blue food dye in the water. Don't flush the toilet and see if the blue color moves from the top tank portion down to the bowl. If the color moves from the tank portion down to the bowl then you definitely have a toilet leak which can raise the bill quite easily. The utility billing office provides toilet dye kits at our counter free of charge. 

Monday-Thursday, 7:30 a.m.-5:30 p.m., and Friday, 7:30 a.m.-11:30 a.m., please call Utility Billing at 817-297-2201, ext. 1010 or ext.1020, or Public Works at 817-297-2201 ext. 3200. After hours or on weekends, please contact the Crowley Police Department at 817-297-2276 so it can dispatch the Public Works "on-call" person.

Street lights are maintained by Oncor Electric Delivery. For street light service or maintenance, please call Oncor Electric Delivery at 888-313-4747. You can also call Crowley Public Works at 817-297-2201 ext. 3200.

Oncor Reporting

They are considered additions/ alterations and require a permit.

Beginning in 2021, plats are only accepted on a specific application date (see Planning-Zoning for application schedule). Plats submitted on other dates will not be accepted. The only exception to this is minor plats, which can be accepted on any date. 

Applications should include the following:  

• An application signed by the applicant.
• If the applicant is not the owner, the application should also include a notarized letter/statement from the owner authorizing the applicant to plat the property.
• Four full-size folded copies of the plat drawing. 
• Official tax certificates from the tax assessor-collector’s office showing no taxes are owed. Receipts from the tax assessor-collector’s office and photocopies will not be accepted.
• Preliminary plats require preliminary engineering plans.
• Final plats should have engineering plans already approved.

Please note: Planning staff will review the application for completeness and will notify the applicant when it is determined that the application is complete. Accepting the plat application at the front counter does not mean the city has determined the application is complete and does not guarantee placement on the next available Planning and Zoning Commission Agenda. 

Temporary sign permits can be issued without plan review. Portable signs can be a maximum of 50 square feet and 8 feet in height. If more than one sign is at the same address, the signs must be at least 150 feet apart. Signs must be at least 20 feet from the right of way. Each sign can only be up for 30 days and must be down for 60 days before it can be put back up.

Portable off-premises signs can be up for 90 days, with 30 days between signs being up. The property owner must give permission in order for the sign to be installed.

Portable signs are not permitted in the Downtown Overlay District but are being allowed temporarily during Main St construction. Main St construction is expected to last until December 2021.

Banners can be up for a period of 30 days, up to 3 times per year, with at least 45 days between each 30-day period. 

Solar panel installations are considered additions/alterations and require a permit. 

See accessory building permits.

Please contact Crowley Public Works at 817-297-2201 ext. 3200. If the street is FM 731 (Crowley Road) or FM 1187 Bypass, please contact TX DOT at 817-370-6903.

Please contact Public Works Administration at 817-297-2201 ext. 3200.

The City of Crowley does not estimate water use. All meters are read each month and recorded in our system. The meters are read electronically with a drive-by system using radio frequency to collect the readings. The antenna is able to pick up readings from several streets away. A small percentage of meters are read through cellular data from City Hall. The readings are sent over in real-time and it is not necessary for city personnel to drive by the meter. 

Closed Sunday and Monday
Open Tuesdays, Thursdays and Fridays from 10 a.m-8 p.m.
Open Wednesdays from 10 a.m.-5 p.m.

Open Saturdays from 10 a.m-2 p.m

Call the Crowley Police Department at 817-297-2276. They will dispatch our "on-call" Public Works person to turn off your water so you may make repairs. Note: If it is NOT an emergency, an after-hours service call may be charged to your water account.

Monday-Thursday 7:30 a.m.-5:30 p.m., and Friday 7:30 a.m.-11:30 a.m., call Utility Billing at 817-297-2201 ext. 1010 or ext. 1020, or contact the Public Works Department at 817-297-2201 ext. 3200.

A resident of Crowley may obtain a free membership by presenting a valid government-issued form of identification and utility bill.

Non-residents may obtain membership by presenting a valid government-issued form of identification, a utility bill, and paying an annual Non-Resident Fee of $15 for a library card. Family memberships may be purchased for $30. See staff for more details.

We accept cash, personal checks, cashier's checks, money orders, credit cards. You can also pay online.

Complete the application, including contractor's name and address, owner's name and address, project address, and drawings. Applications are submitted to the Building Official for review and/or approval. Once approved, permits are issued. All projects are filed by address.

Building Permit Application

Any person in control of property commits an offense if grass and/or weeds are permitted to grow to a height in excess of 12 inches.

Deposit - $135 (refundable upon closing account) Service Charge - $15 (non-refundable).  Bring the application or fill one out at City Hall. We will need to make a copy of your driver’s license and see proof of residencies such as a lease agreement or ownership documents.  The deposit and service charge is due with the application.

Please be sure all mail is sent to:
201 E. Main Street
Crowley, TX 76036

Please be sure all mail is sent to:
201 E. Main Street
Crowley, TX 76036

First and third Thursday of each month at 7 p.m. There is generally a work session at 6:30 p.m. The City Council meetings are held in the City Hall Council Chambers at 201 E. Main Street.

First and third Thursdays of each month at 7 p.m. The City Council meetings are held in the City Hall Council Chambers at 201 E. Main Street.

The City Council normally meets in regular sessions at 7 p.m. on the first and third Thursday of each month.

Most of the permits issued by the City of Crowley require inspection. The type of permit issued determines the type of inspection needed. The permit clerk issuing the permit will instruct you to call for inspections if one is required.

Wednesday at 10 a.m.
Friday at 10:30 a.m.

Leap N' Learn is the first Wednesday of every month. This special program is held at the Recreation Center next door to the library.

Parent participation is encouraged!

City Hall – 201 E Main 

Monday-Thursday: 7:30 a.m. - 5:30 p.m.

Friday: 7:30 a.m. - 11:30 a.m.

Night Drop – 201 E Main, City Hall parking lot below flag pole (picked up Monday - Friday by 8 a.m.)

Mail – 201 E. Main Crowley, TX 76036 

Payment methods – cash, check, money order, cashiers check, credit card online (processed Monday-Thursday by 4 p.m., and Friday at 11 a.m.)

Online Bill Pay

Bicentennial Park is located at 900 E. Glendale
Teeter Park is located at 505 S. Crowley Rd. (FM 731)
Dionne Bagsby – All Sports Complex is located at 1501 Longhorn Trail

All payments for ambulance service can be made here.

First, please check with the Permits Department at 817-297-2201 ext. 3000 to see if you need a permit for your project. After you have contacted the Permits Department and obtained the proper permit, please call Dig-Tess at 800-344-8377 for all utilities except water and sewer. Please note that there is a 48-hour notice requirement for line locates. If you have any additional questions, please contact Public Works Administration at 817-297-2201 ext. 3200.

During regular business hours, contact Public Works at 817-297-2201 ext. 3200 or Utility Billing at 817-297-2201 ext. 1010 or ext. 1020.  For after-hours emergencies, call the non-emergency police department dispatch at 817-297-2276. 

You can dispose of small diameter tree limbs and/or brush with your regular trash pick-up. If the limbs and/or brush cannot be put in the regulation containers, it should be placed in bundles (not to exceed 48 inches in length) or disposable containers, not to weigh more than 50 pounds each, and placed on the curb on the second regularly scheduled day of collection. If you have additional questions regarding large item trash pick-up, please call Progressive Waste Solutions direct at 817-222-2221.

The Tarrant County Tax Office handles the collection of property taxes for the City of Crowley. Please contact TCTO at 817-884-1100.

Please contact the Code Enforcement Officer at 817-297-2276 ext. 6500 with the physical address of the property. If you do not know the physical address, please give a description of where the property is located.

Please contact Animal Control during business hours at 817-297-2201 ext. 3300. For after hours, contact police dispatch 817-297-2276 and it will dispatch the animal control officer to the injured animal’s location. For non-emergency calls for service or reclaims after hours or on weekends, please email ACO [at] ci.crowley.tx.us.

Please contact the Animal Control at 817-297-2201 ext. 3300 during regular business hours. Please note that animal control does not pick up loose animals after 5:30 p.m. or on the weekends. For after hours emergencies, contact police dispatch at 817-297-2276. For non-emergency calls for service or reclaims after hours or on weekends, please email ACO [at] ci.crowley.tx.us.

Please contact the Crowley Animal Shelter at 817-297-2201 ext. 3300 during regular business hours. If we are not available, please leave your name, address, a description of the animal, and when the last time the animal was seen by you on your premises.  For non-emergency calls for service or reclaims after hours or on weekends, please email ACO [at] ci.crowley.tx.us.

Customers are only billed in thousands of gallons. All of the numbers past the thousands place are dropped and customers are not charged for that usage until they move to the next thousand gallons. Essentially, we round down to the nearest thousand. In that respect, it is quite common to use within 1,000 gallons of the same user each month as most of us have the same daily habits. The city does not record usage in hundreds or tens of gallons in our billing software. 

In the event of a fire, properly installed and maintained smoke alarms could save the life of you and your loved ones. By providing an early warning signal, you and your family may be able to escape to safety.

In the event of a fire, properly installed and maintained smoke alarms could save the life of you and your loved ones. By providing an early warning signal, you and your family may be able to escape to safety.