FAQs: Frequently Asked Questions
What is the cost of new service and what do you need?
Deposit - $135 (refundable upon closing account) Service Charge - $15 (non-refundable). Bring the application or fill one out at City Hall. We will need to make a copy of your driver’s license and see proof of residencies such as a lease agreement or ownership documents. The deposit and service charge is due with the application.
Where and how can I pay my water bill?
City Hall – 201 E Main
Monday-Thursday: 7:30 a.m. - 5:30 p.m.
Friday: 7:30 a.m. - 11:30 a.m.
Night Drop – 201 E Main, City Hall parking lot below flag pole (picked up Monday - Friday by 8 a.m.)
Mail – 201 E. Main Crowley, TX 76036
Payment methods – cash, check, money order, cashiers check, credit card online (processed Monday-Thursday by 4 p.m., and Friday at 11 a.m.)
Whom do I call for a water emergency?
During regular business hours, contact Public Works at 817-297-2201 ext. 3200 or Utility Billing at 817-297-2201 ext. 1010 or ext. 1020. For after-hours emergencies, call the non-emergency police department dispatch at 817-297-2276.